HGirlStore – Store Policies

Shipping Policy

At HGirlStore, we are committed to delivering your order quickly and securely.

Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Shipping Time

Standard shipping typically takes 5–10 business days within the United States.

Tracking Information

Once your order ships, you will receive a tracking number via email so you can monitor delivery progress.

Shipping Delays

Shipping times may occasionally be affected by holidays, weather conditions, or carrier delays beyond our control.

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Return & Refund Policy

Customer satisfaction is important to us at HGirlStore.

Return Window

We accept returns within 14 days of delivery.

Return Conditions

To qualify for a return:

• Items must be unused
• Items must be in original packaging
• Items must be in resellable condition

Non-Returnable Items

We do not accept returns for:

• Worn sneakers
• Damaged items caused by misuse
• Final sale items

Refund Process

After receiving and inspecting the returned item:

• Refunds are processed within 3–7 business days
• Refunds are issued to the original payment method
• Shipping fees are non-refundable

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Exchange Policy

If you receive:

• The wrong size
• The wrong product
• A defective item

Please contact us within 48 hours after delivery.

Our support team will arrange a replacement if the issue is verified.

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Order Cancellation Policy

Orders can be canceled within 12 hours after purchase.

After processing begins, cancellation requests may no longer be possible.

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Incorrect Address Policy

Customers are responsible for providing the correct shipping address at checkout.

If an incorrect address is submitted:

• Contact us immediately
• Address updates are only possible before shipment

HGirlStore is not responsible for orders shipped to incorrect addresses provided by customers.

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Lost or Stolen Packages

If tracking shows Delivered but the package is missing:

Please:

1. Check with household members or neighbors
2. Contact your shipping carrier
3. Contact our support team

HGirlStore is not responsible for lost or stolen packages marked as delivered by the carrier, but we will assist you in resolving the issue whenever possible.

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Contact Information

For any questions regarding your order, please contact us:

Email: support@hgirlstore.com
Brand: HGirlStore

Support response time: 24–48 business hours 📩